Privacy Policy

1. Introduction

Amazing Grace Laundry & Fashion Design ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

This policy is compliant with the Protection of Personal Information Act (POPIA) of South Africa. By using our website and services, you consent to the data practices described in this policy.

2. Information We Collect

We may collect information about you in various ways:

2.1 Personal Information You Provide

When you use our contact form, schedule a pickup, or book a consultation, we collect:

• Full name
• Email address
• Phone number
• Physical address (for collection and delivery services)
• Any additional information you choose to provide in messages

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website or source
• Geographic location (country/region level)

3. Third-Party Services

We use the following third-party services that may collect data:

3.1 Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used before coming to our site. We use this information to improve our website and services. View Google's Privacy Policy.

3.2 Google Tag Manager

We use Google Tag Manager to manage and deploy marketing tags on our website. Tag Manager itself does not collect personal data, but it facilitates the deployment of other tags that may collect data as described in this policy.

3.3 Google Ads

We may use Google Ads to display advertisements and measure their effectiveness. Google may use cookies to serve ads based on your prior visits to our website or other websites. You can opt out of personalized advertising by visiting Google Ads Settings.

3.4 Web3Forms

Our contact form is powered by Web3Forms, which processes form submissions and delivers them to our email. Web3Forms processes your name, email, and message content. View Web3Forms Privacy Policy.

3.5 hCaptcha

We use hCaptcha to protect our forms from spam and abuse. hCaptcha may collect certain data for verification purposes. View hCaptcha Privacy Policy.

3.6 Firebase Hosting

This website is hosted on Google Firebase. Firebase may collect usage data and logs for security and performance purposes. View Firebase Privacy Policy.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services
• To respond to your inquiries and fulfil your requests
• To schedule laundry collections and deliveries
• To book fashion design consultations
• To send you service-related communications
• To improve our website and services
• To analyse website traffic and usage patterns
• To display relevant advertisements
• To protect against fraud and spam
• To comply with legal obligations

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files placed on your device.

Types of cookies we use:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors interact with our website
• Advertising cookies: Used to deliver relevant advertisements

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

6. Disclosure of Your Information

We do not sell your personal information. We may share your information in the following situations:

• Service providers: With third parties who perform services on our behalf (as listed above)
• Legal requirements: If required by law or in response to valid legal requests
• Business transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect our rights, privacy, safety, or property

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Contact form submissions are retained for 24 months unless you request earlier deletion.

8. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the following rights:

• Right to access: Request a copy of the personal information we hold about you
• Right to correction: Request that we correct any inaccurate or incomplete information
• Right to deletion: Request that we delete your personal information
• Right to object: Object to processing of your personal information for direct marketing
• Right to withdraw consent: Withdraw your consent at any time where we rely on consent to process your information
• Right to lodge a complaint: Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us using the details below.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption to secure data transmission. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: